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Returns La
our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are personal or health goods, hazardous materials, flammable liquids or gases.

Other non-returnable items:
Gift Cards Downloadable software products.
Some health and personal care items.

To complete the return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are some situations where only partial refunds are granted (if applicable).

Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened
Any item not in its original condition is damaged or parts are missing for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refund (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refund (if applicable)
If you haven't received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time for your refund to be officially sent.
Then contact your bank. There is often some processing time before a refund is sent.
If you have done all this and you have not yet received your refund, please contact us at

Sale Items (if applicable) Only regular priced items can be refunded, unfortunately Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to replace them with the same article, send us an e-mail to and send your article to: Via Pisana 314 Scandicci Firenze IT 50018.

If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the donor had the order shipped to himself to give to you later, we will send a refund to the donor and he will find out about your return.

To return the product, it is necessary to send the product by post: Via Pisana 314 Scandicci Firenze IT 50018

You will be responsible for paying the shipping costs for returning your item. Shipping charges are non-refundable. If a refund is received, the cost of return shipping will be deducted from the refund.

Depending on where you live, the time it may take for the exchanged product to reach you can vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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